Privacy Policy

Introduction

At ada77, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use our online casino and sports betting platform, how we use and protect that information, and the choices you have regarding your data. By registering an account or using any services on ada77, you acknowledge and agree to the practices described in this document.

ada77 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar — offering live casino games, cricket betting, slots, and crash games through a secure digital platform. We are committed to handling your personal data with transparency, fairness, and technical safeguards in place.

Information We Collect

When you register an account, make a deposit, or use any features of the ada77 platform, we collect certain personal and technical information. This information falls into two categories: information you provide directly and information collected automatically.

• Registration details: full name, date of birth, username, password (stored in hashed form), and email address.
• Contact and location data: mobile number, city or region within Bangladesh (e.g. Dhaka, Chittagong, Khulna), and preferred language.
• Financial information: payment method type (bKash, Nagad, Rocket, Upay, or bank), transaction amounts in BDT, and transaction reference IDs. We do not store full bKash or bank account credentials.
• Identity verification documents: where required for KYC compliance, copies of government-issued ID may be collected and securely stored.
• Technical and usage data: IP address, device type, browser version, operating system, pages visited, session duration, and in-game activity logs.

We collect only the data that is necessary for operating a safe, fair, and functional gaming platform. We do not collect sensitive personal information such as racial origin, religious beliefs, or political opinions.

How We Use Your Information

The personal data we collect is used exclusively to deliver, improve, and secure the ada77 service. Specifically, we use your data to:

• Create and manage your player account, verify your identity, and process deposits and withdrawals via bKash, Nagad, Rocket, and other supported methods.
• Provide customer support, respond to queries, and resolve disputes in a timely and fair manner.
• Detect and prevent fraudulent activity, money laundering, underage gambling, and any other activities that violate our Terms and Conditions.
• Send important service notifications such as account security alerts, deposit confirmations, and policy update notices.
• Improve and personalize your gaming experience by analyzing usage patterns and tailoring game recommendations to your preferences.
• Where you have opted in, send promotional offers, bonus notifications, and news about new games or features via email or SMS.

Data Sharing and Disclosure

ada77 does not share your personal data with third parties except in the following limited and necessary circumstances:

• Payment processors: transaction data is shared only with the payment service required to complete your deposit or withdrawal (e.g. bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank). These partners process data under their own privacy policies and are bound by strict contractual data-protection obligations.
• Technology service providers: game software providers (e.g. Pragmatic Play, Evolution Gaming, Spribe) receive only the anonymised or minimal data required to deliver gameplay, such as player session tokens.
• Legal and regulatory obligations: if required by applicable law or a lawful governmental request, we may disclose user data to the relevant authority. We will notify affected users where legally permitted to do so.

In all cases, we apply the principle of minimum necessary disclosure — we share only what is strictly required and nothing more. We do not share your information with gambling affiliates or marketing networks without your explicit consent.

Cookies and Tracking Technologies

ada77 uses cookies and similar tracking technologies to provide a smooth, personalised, and secure experience on our platform. A cookie is a small text file stored by your browser on your device when you visit our site. We use cookies to remember your preferences, keep you securely logged in, and understand how players interact with our platform.

We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including session management, login state, and fraud prevention. These cannot be disabled without breaking core functionality.
• Performance cookies: help us understand how pages are used, which features are popular, and where improvements can be made. Data collected is aggregated and anonymised.
• Preference cookies: store your settings such as language selection, display preferences, and game configuration so you do not need to re-enter them on each visit.

You can manage or delete cookies at any time through your browser settings. Please be aware that disabling essential cookies may affect your ability to log in or access certain features of the ada77 platform.

Data Security

ada77 implements robust technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our infrastructure uses SSL/TLS encryption for all data in transit and encrypted storage protocols for data at rest. Access to personal data within our organisation is strictly limited to personnel who require it to perform their duties and is governed by role-based access controls.

While we apply industry-leading security practices, no method of transmission over the internet or electronic storage is completely infallible. In the unlikely event of a data breach that poses a significant risk to your rights, we will notify affected users in accordance with applicable legal requirements and take immediate remedial action.

Data Retention

We retain your personal data for as long as your account remains active or as otherwise required to fulfil the purposes outlined in this policy. Financial transaction records are retained for a minimum period necessary to meet anti-money-laundering compliance obligations. If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is legally required. You may request earlier deletion by contacting our support team at [email protected].

Your Rights Over Your Data

As a registered user of ada77, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team with your registered email address.

• Right of access: you may request a copy of all personal data we hold about you.
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right of erasure: you may request deletion of your personal data, subject to our legal retention obligations and responsible gaming commitments.
• Right to restrict processing: in certain circumstances you may request that we limit how we process your data while a dispute or correction request is being resolved.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time by contacting support or using the unsubscribe link in our emails.

We aim to respond to all data rights requests within 30 days. We may need to verify your identity before processing your request to protect against unauthorised access.

Protection of Minors

ada77 is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 and above. We do not knowingly collect, store, or process personal data relating to persons under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend that account and delete the associated data. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

Changes to This Privacy Policy

ada77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated effective date and, where appropriate, notify registered users via email or an in-platform notice. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Your continued use of ada77 following the posting of changes constitutes your acceptance of those changes. If you do not agree with the revised policy, you should discontinue use of the platform and may request account closure by contacting support.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ada77 handles your personal data, please reach out to our support team. We are available 24/7 and aim to respond to all privacy-related enquiries within 2 business days.